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My Lenovo Machine Cannot Print, Scan, or PC-FAX Receive over the Network.

Related Models:M7206W / M7216NWA / M7256WHF
Cause Action Interface
Your security software blocks your machine's access to the network. (The network scanning feature does not work. )
  • (Windows®)

    Configure the third-party Security/Firewall Software to allow Network scanning. To add port 54925 for Network scanning, type the information below:

    • In Name:

      Type any description, for example Lenovo NetScan.

    • In Port number:

      Type 54925.

    • In Protocol:

      UDP is selected.

    See the instruction manual that came with your third-party Security/Firewall Software or contact the software manufacturer.

  • (Macintosh)

    Click the Model pop-up menu, and then select Other.... The Device Selector window appears. Reselect your network machine, make sure Status is idle, and then click OK.

Wired/Wireless
Your security software blocks your machine's access to the network. (The network PC-Fax Receive feature does not work.)

(Windows®)

Set the third-party Security/Firewall Software to allow PC-FAX Rx. To add port 54926 for Network PC-FAX Rx, type the information below:

  • In Name:

    Type any description, for example Lenovo PC-FAX Rx.

  • In Port number:

    Type 54926.

  • In Protocol:

    UDP is selected.

See the instruction manual that came with your third-party Security/Firewall Software or contact the software manufacturer.

Wired/Wireless
Your security software blocks your machine's access to the network.

Some security software might block access without showing a security alert dialog box even after successful installation.

To allow access, see the instructions for your security software or ask the software manufacturer.

Wired/Wireless
Your Lenovo machine was not assigned an available IP address.

Confirm the IP address and the Subnet Mask.

Verify that both the IP addresses and Subnet Masks of your computer and the Lenovo machine are correct and located on the same network.

For more information about how to verify the IP address and the Subnet Mask, ask your network administrator.

Wired/Wireless
The failed print job is still in your computer's print queue.
  • If the failed print job is still in your computer's print queue, delete it.
  • Otherwise, double-click the printer icon in the following folder and cancel all documents:
    • (Windows® XP/Windows Server® 2003)

      Click Start > Printers and Faxes.

    • (Windows Vista®)

      Click (Start) > Control Panel > Hardware and Sound > Printers.

    • (Windows® 7)

      Click (Start) > Devices and Printers > Printers and Faxes.

    • (Windows® 8)

      Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel. In the Hardware and Sound group, click View devices and printers > Printers.

    • (Windows Server® 2008)

      Click Start > Control Panel > Printers.

    • (Windows Server® 2012)

      Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel. In the Hardware group, click View devices and printers > Printers.

    • (Windows Server® 2012 R2)

      Click Control Panel on the Start screen. In the Hardware group, click View devices and printers.

    • (OS X v10.7.5, 10.8.x)

      Click the System Preferences > Print & Scan.

    • (OS X v10.9.x)

      Click the System Preferences > Printers & Scanners.

Wired/Wireless
Your Lenovo machine is not connected to the wireless network.

Print the WLAN Report to check the error code on the printed report.

Wireless

If you have checked and tried all of the above, but your Lenovo machine still cannot print and scan, uninstall Multi Function Suite and reinstall it.

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